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These terms set out your rights and obligations when you access arayslot, where local law and eligible regions permit. Read each section carefully — your continued use of the platform means you accept the conditions described here.
Access to arayslot is subject to the laws of your region. We do not make legal certainty claims; eligibility depends entirely on local law and where your region permits access. If you are in a region where accessing this platform is restricted, this policy does not create an entitlement to use it. Within regions where access is permitted, these terms govern your account, the transactions you make through local e-wallets such as DANA, OVO and LinkAja, and the content you interact with inside the lobby. We update these terms when our obligations or our service configuration changes. The current version is always shown on this page — the date of the last revision is noted at the foot of this document. Your account wallet records every deposit and withdrawal event against the payment method you used. If you funded via DANA, the transaction reference appears under your DANA app history as well as in your arayslot account statement. The same applies to OVO and LinkAja transactions. These records are the authoritative reference for any dispute you raise with us. We keep them for as long as your account remains active and for a retention period after closure, in line with applicable law.
DANA transactions are logged in both your DANA app history and your arayslot account statement.
OVO transfers appear in your OVO ledger and in your arayslot wallet record simultaneously.
LinkAja payments are traceable via your LinkAja transaction history and your account dashboard.
This policy applies specifically to the account you hold with us and to the actions you take on this platform. It does not extend to third-party services — including the e-wallet providers DANA, OVO and LinkAja — whose own terms govern independently. Understanding where our scope starts and stops helps you know which party to contact when an issue arises.
This policy governs how your account is created, maintained and closed. Account eligibility depends on local law; we do not override regional restrictions. Steps to open or close your account are shown in your account settings page after login.
Deposits and withdrawals processed through DANA, OVO or LinkAja fall under this policy for the arayslot side of the transaction. The wallet provider's own terms apply to how funds move through their network — we cannot modify those terms.
Game content provided by studios such as JDB, Pragmatic Play, Microgaming and CQ9 is delivered under the terms of those studios. We carry their titles in our lobby but their specific content rules sit outside the scope of this document.
Any service you access through a link from our platform — payment apps, external data feeds, identity verification services — is governed by that third party alone. We are not liable for the availability or conduct of those services.
You have specific, actionable rights here. Start with your account dashboard — after login it shows your full transaction history, the payment methods attached to your account and the current status of any open queries. If a record looks wrong, the first step is to compare it against your e-wallet history in DANA, OVO or LinkAja, since both systems log the same event independently. You can update your account details — including the mobile number linked to your wallet — directly in account settings. Where a change requires identity verification, the fields and document steps are described on the verification screen itself; follow those instructions exactly. For any question this policy does not resolve, our support team is reachable through the contact channels listed in the next section. We aim to respond to written queries, and we keep a record of every exchange in your support history tab.
Your account dashboard shows a full transaction log after login. Cross-reference any entry against your DANA, OVO or LinkAja app history — both logs record the same transaction reference.
Go to account settings to update your registered mobile number or linked wallet. Where identity verification is needed, the screen walks you through the required fields and document steps.
If you believe a transaction or account action does not align with what this policy describes, submit a written query through our support channel. The support history tab keeps a record of every message exchanged.
Account closure requests are submitted through account settings. Your transaction history remains available to you for the retention period described in the policy details section above, after which records are handled per applicable law.
Policy questions deserve a direct answer. Use any of the channels below to reach us — include your account username and the transaction reference or policy section you are asking about so we can pull the right records without delay.
The live chat button is available on every page after login. Use it for account-specific queries; mention your wallet type (DANA, OVO or LinkAja) so we can check the correct transaction log.
For written policy questions or formal requests — such as account closure or data correction — send us an email with your registered account username. Written queries are logged and tracked in your support history tab.
The Help Centre on this platform covers account settings, wallet linking and common policy questions. Search by topic or browse by category; if the article does not resolve your issue, the page links directly to live chat.
Our approach to your data is practical and specific. We collect what is needed to operate your account, process transactions and fulfil any legal obligation that applies in your eligible region. We do not sell account data to third parties, and we do not share your wallet details with game studios — JDB, Pragmatic Play, Microgaming and CQ9 receive only the session token needed to load a game, not your payment credentials.
We use cookies to keep your session active across pages and to remember your preferred payment method between visits. You can review and adjust cookie preferences in your browser settings at any time; some features require session cookies to function correctly.
Your account is protected by a password you set and, where your device supports it, by the verification step shown during login. We recommend not sharing your account credentials with anyone. If you suspect unauthorised access, change your password immediately in account settings.
Transaction records and account data are retained for as long as your account is active and for a defined period after closure, as required by applicable law. After that period, data is deleted or anonymised. The exact retention window depends on the legal obligations of your eligible region.
If you want to request a correction to the data we hold on your account, or ask about what data we have, contact us through email support with your account username. We will confirm receipt and respond within the period stated in our current privacy notice.
These answers cover the questions we receive most often about account policy, data handling and user rights on arayslot. If your question is not here, use live chat or email support with your account details.
Access depends on local law and your eligible region. If local law prohibits access, this policy does not grant you an entitlement to use the platform. We recommend checking the laws in your region before creating or accessing an account.
Log in and open your account dashboard. Every deposit and withdrawal is listed there with a transaction reference. Cross-check it against your DANA or OVO app history — both logs record the same event, so the references should match.
Go to account settings after login. Most fields — including your linked mobile number — can be edited directly. Where a change requires identity verification, the screen shows the exact document steps needed. Follow those fields as described on the page.
Yes. Send a written request to our email support channel, including your registered account username. We will confirm receipt and respond within the period set out in our current privacy notice. Transaction records are also visible directly in your account dashboard.
After your account is closed, we retain your transaction records and account data for a defined period as required by applicable law in your eligible region. Once that retention period ends, data is deleted or anonymised. The specific window depends on local legal obligations.
No. Studios receive only the session token needed to load a game in the lobby. Your DANA, OVO or LinkAja credentials and transaction records stay within your account system and are not shared with game content providers.